Can I cancel my order and rebuy the items that are on sale?
If your order has not been processed, you can. However, we cannot guarantee the items you want will be in stock when you go to re-purchase.
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Cancellation and Refund Questions
What is the Gearbox Loot Store return policy?
Unopened items (unless otherwise stated) in original new condition can be returned within 30 days of purchase for a full refund excluding the shipping costs (you have to pay the shipping of the returned item). To start the process for returning items
What are the Gearbox Loot Store refund policies?
Refunds can only be made to the original purchase method provided at time of checkout. If we are unable to process a refund to your original payment method we can offer store credit via a gift card. Refunds CANNOT be made to alternative payment metho
What are the Gearbox Loot Store exchange policies?
We do not exchange products ordered in error. You can return a product ordered in error under our General Return Policy guidelines. Please take care ordering products from the Gearbox Loot Store. If you've received a product that was damaged in shipp
What are the return and refund policies for international orders?
Customers that order from the UK and EU have explicit rights that extend our General Returns Policy. It is for International customers to review and be familiar with their rights regarding international orders. A summation of these rights can be foun